Leading UK technology consultancy highlights the need for quality, empathy-led transformation to combat shrinking market revenues.
Recent analysis from Source Global Research suggests that the UK consulting market saw a 3.4% contraction over the last year, the first fall since the pandemic. This threatens many large firms, who have committed to huge hiring campaigns in the past in anticipation of further growth in demand, only to undergo regularly reported layoff campaigns in a bid to maintain partner profits.
Whilst early estimates hope that this revenue shrinkage is temporary and that 2025 will bounce back with UK market growth, addressing the reasons behind this fall and what it means to businesses seeking consultants is key. Businesses, especially small and medium-sized enterprises, need a consultancy team that has their best interests at heart, rather than one purely centred on chasing short-term profit margins.
“With falling market revenues, UK consultancies have a hole to fill for their shareholders,” says Jon Bance, Chief Operating Officer at Leading Resolutions. “This has a knock-on effect of increasing rates on businesses, regardless of additional or even quality of service. When you’re considering paying a premium rate for a cookie-cutter recommendation, that’s where the problem arises.”
“Investing in the UK consultancy market made perfect sense in the post-pandemic. The market was hungry for technology solutions and, most importantly, how to implement them on a business budget. But many larger firms with reputations to lose took that to mean that more bodies made more experts – instead, it’s more like too many chefs in the kitchen, spoiling the broth. One expert voice works better than an echo chamber of consultants giving a solution that won’t apply to your business.
“One of the many problems businesses currently face comes down to redundant systems and outdated technologies – dubbed ‘tech spaghetti’, due to its long intertwining strands of systems that slow operations and drive-up costs. Ironically, this is replicated in the consultancies looking to advise them! Generic yet redundant approaches, outdated advice, and all driven-up cost your business more than the value you get. A different approach is needed; currently, it’s failing both on a consultancy market level and for businesses that are seeking genuine, objectively productive strategic advice.”
Bance believes that a quality-driven approach needs both the level of technology expertise to lead with authority coupled with an empathy-driven strategy that works alongside individual business needs. “For 2025 and beyond, the consultancies that listen to their clients will take the lead. Otherwise, more layoffs are sure to follow, as companies blame their talent rather than changing their own mantras.
“Quality over quality is key, especially when it comes to businesses looking for an effective consultancy to boost their business. With budgets tightening year-on-year, business owners and senior leadership need the reassurance that every penny invested is used in the way that’s best for their operations, instead of trying to use a big name and bigger team to put worries to rest.”
Bance concludes: “A change in approach to how consultancies operate is needed to ensure growth back to the sector. Many smaller firms are already ahead of the curve; their size and agility mean they are less burdened with bureaucracy and can adapt quickly to both changing markets and fitting solutions directly to their client. Leading with cost-effective, best-for-business solutions is the key to bringing back revenue, not just for 2025 but in years to come.”
About Leading Resolutions
Leading Resolutions is a team of pragmatic, delivery-focused experts who drive tangible business results through a human approach to digital and technological transformation. With a portfolio of clients that includes the likes of the AA, RSA, Dyson, Grafton Group, Bupa, Spirax Sarco, OVO Energy and WHSmith amongst others, Leading Resolutions has built a reputation focussed on relentless client satisfaction. Leading Resolutions believes that empathy is the antidote to faceless strategies. The best outcomes are achieved when deep collaboration happens, which is why they are equally committed to execution and results, as they are to the strategic consultation. Size is no guarantee of quality. Agile and dedicated partners deliver far greater value to businesses than bloated incumbents.
