NexTalk, a leader in accessible communication technologies, has expanded integration capabilities and compatibility with four of the industry’s most widely used cloud and contact center platforms: Amazon Connect, Genesys, NICE, and SharpenCX.
This enhancement enables organizations to incorporate NexTalk’s accessibility and communication-support solutions directly into their existing cloud environments without replacing infrastructure or disrupting operations.
“Our goal is to meet organizations within the systems they already have in place, making accessibility easier to implement,” said Chau Tran, VP of Operations at NexTalk. “By expanding NexTalk’s compatibility with these major cloud and contact center platforms, we are helping organizations deliver more inclusive and compliant customer experiences.”
NexTalk’s Access Contact Center, which provides modernized cloud-ready TTY communication support, can now be configured and integrated within these ecosystems. This compatibility enables organizations to deliver equitable access for Deaf and hard-of-hearing customers while supporting compliance requirements under the ADA, Sections 504 and 508, CMS, and other accessibility standards across healthcare, government, enterprise, and education sectors.
Through enhanced compatibility, organizations can now benefit from:
- Integrated TTY support within Amazon Connect, Genesys, NICE, and SharpenCX contact center workflows
- Reliable, scalable performance supported by a cloud-ready architecture
- Streamlined agent handling with TTY calls managed directly in existing systems
- Simplified deployment that fits into established environments with minimal overhead
- Clear visibility and reporting to support audit readiness and continuous improvement
This milestone highlights NexTalk’s commitment to building communication technologies that support equal access for everyone, including individuals who are Deaf, hard-of-hearing, non-English speaking, or in need of assistive communication support.
“As organizations navigate increasing accessibility requirements, they need solutions that are both compliant and easy to implement,” added Ian Thomas, Sales Manager at NexTalk. “Our expanded compatibility ensures that accessibility can be built directly into the systems contact centers rely on every day.”
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