Latest contract expands the Company’s state health insurance exchange market offerings to include premium billing services
Maximus (NYSE: MMS), a leading employer and provider of government services, today announced it has been awarded a new $31 million contract by the Massachusetts Health Connector, an independent public authority. Under the four-year base contract, Maximus will provide enrollment and premium billing services. The Company will also launch a redesigned digital member portal to enhance the customer experience of more than 370,000 marketplace members.
With this new contract, Maximus will provide credit and debit services, send and reconcile enrollment data with the health insurance carriers, and generate federal reporting notices. The Company’s digital solutions include a world class technology system supporting the Health Connector service operations and interfaces with systems managed by the Health Connector, insurance carriers, and other vendors. The solutions also include a member-facing digital portal to allow for easy and convenient premium payment methods.
“By leveraging our experience, innovative technology, and customer-centric approach, we’ll improve and modernize how Massachusetts residents access and manage their health coverage,” said Ferdinand Morales, Senior Managing Director, Maximus. “We’re proud to help make a meaningful difference in people’s lives – whether it’s simplifying how someone pays their premium or ensuring their enrollment data is accurate. Our goal is to create a more connected, intuitive experience that supports individuals managing their health coverage.”
The Massachusetts Health Connector was the nation’s first state-based health and dental insurance marketplace. A memorandum to the Massachusetts Health Connector Board of Directors recommending the selection of Maximus to support the Health Connector emphasized the Company’s “customer-first approach” and “track record of being a strong partner for state-based marketplaces with proven experience.”
Maximus currently supports nine state health insurance marketplaces in California, District of Columbia, Illinois, Maine, Maryland, Massachusetts, New Jersey, New York, and Vermont. Learn more about the Company’s state-based marketplace solutions.
