IQSTEL Inc. (NASDAQ: IQST) proudly announces the launch of IQ2Call, a next-generation, AI-powered call center service developed by its artificial intelligence subsidiary, Reality Border. Designed to eliminate wait times and provide intelligent, adaptive scalability, IQ2Call merges IQSTEL’s telecom infrastructure with advanced AI to create a revolutionary customer engagement platform.
IQ2Call is currently being deployed with its first batch of customers in Spain and the United States, marking the start of its global rollout. The solution offers enterprise-grade performance with real-time analytics, zero wait times, and the ability to instantly scale operations from 1 to 100+ agents — all while maintaining full compliance and multilingual support.
“IQ2Call is a game-changer,” said Leandro Iglesias, CEO of IQSTEL. “It empowers companies to reinforce their brand with instant service, intelligent automation, and seamless scalability — all supported by our global telecom backbone.”
A $496 Billion Opportunity for Disruption
The global call center services market was valued at approximately $496 billion in 2024, with projections to exceed $750 billion by 2030, driven by rising customer experience demands, multilingual support requirements, and the shift toward automation. IQ2Call is designed to meet this growing need with an AI-first architecture that solves the long-standing limitations of traditional call centers — including long wait times, staffing challenges, and inconsistent service quality.
Supporting IQSTEL’s High-Tech, High-Margin Product Strategy
The launch of IQ2Call is part of IQSTEL’s broader strategy to expand beyond traditional telecom services and deliver high-tech, high-margin solutions that leverage its global infrastructure and strong commercial relationships. By integrating cutting-edge AI with core telecommunications capabilities, IQSTEL is reinforcing its transformation into a technology powerhouse while creating new value streams and margin expansion opportunities. IQ2Call is a prime example of how the company is capitalizing on its platform to deploy scalable, revenue-generating innovations.
Vertical Integration Meets Scalable Intelligence
This launch represents a vertical integration between IQSTEL’s telecom services and its growing high-tech AI solutions portfolio. It positions IQSTEL uniquely in the $496 billion global call center industry, delivering intelligent solutions with unmatched reliability, compliance, and brand value.
“Reality Border has become the R&D department for IQSTEL’s emerging technologies,” said José Enrique Puente, CEO of Reality Border. “We started with immersive virtual reality solutions, evolved into conversational AI with Airweb.ai, and now deliver full-stack call center automation through IQ2Call.ai. We are proud to be recognized as AI experts for telecom applications — and we have more groundbreaking services under development.”
Core Features of IQ2Call
- Zero Wait Time: Customers connect instantly — no hold music, no queues
- Auto-Scaling: From 1 to 100+ AI agents with a single click during demand surges
- Train Once, Deploy Anywhere: One setup, global consistency across regions
- Time Zone Freedom: 24/7 coverage with AI agents that never sleep
- Fluent in 50+ Languages: Real-time multilingual voice automation, no translators needed
- Voice AI: Automates up to 95% of interactions across 50+ languages
- Smart Escalation: Flawless handover from AI to human agents when needed
- Live Monitoring: Real-time call transcription, sentiment analysis, and coaching tools
- Performance Analytics: Track KPIs, satisfaction, and compliance at scale
- 24/7 Uptime: 99.8% system availability guaranteed
Flexible Plans for All Business Models
Choose from:
- Full AI: 100% AI-driven phone agents
- Hybrid: 50% AI / 50% human agent mix
- Human-First: 90% human agents with 10% AI augmentation
Available across sectors such as Telecommunications, Healthcare, Finance, E-commerce, and more, IQ2Call is a transformative tool for businesses seeking operational excellence and brand enhancement through AI.
“We’ve built this company from $13 million in revenue in 2018 to nearly $300 million last year,” said Iglesias. “We understand how to grow healthy, scalable businesses. With IQ2Call, we’re applying that same disciplined approach, focused on long-term value creation and supporting our clients achieve their growth goals too.”
Visit www.IQ2Call.ai to watch the video and schedule a personalized demo to discover how IQ2Call can reshape your business operations.
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