InterAction+ AI Introduces AI Capabilities Including LexisNexis Protégé
LexisNexis® Legal & Professional, a global leader in information, analytics, and AI-powered workflow solutions, today announced the commercial preview launch of InterAction+™ AI, the next-generation evolution of the original legal CRM. Built natively in the cloud, InterAction+ AI transforms how legal professionals manage and strengthen client relationships, uncover and track opportunities, and drive more strategic client development.
InterAction+ AI delivers advanced analytics, automated data capture, robust business planning capabilities, and seamless integrations to the legal and professional services sectors. The upgraded platform transforms fragmented data into actionable client intelligence. Firms can now more easily track and analyze relationships to drive business development and improve client retention. The new features are tailored to the distinct needs of practitioners who require timely and precise information while managing demanding workloads.
Embedded AI Assistant: LexisNexis Protégé
LexisNexis Protégé™ is the legal AI assistant that accelerates work across LexisNexis solutions and is now seamlessly embedded within InterAction+ AI. By combining InterAction’s valuable client insights with LexisNexis’ advanced AI capabilities, Protégé proactively surfaces critical signals, uncovers hidden connections, and recommends next steps tailored to each firm’s goals.
“InterAction+ AI empowers our customers to proactively strengthen their relationships and grow their business,” said Sean Fitzpatrick, CEO Global Legal, LexisNexis. “LexisNexis uniquely offers the combination of agentic intelligence, integrated client data, authoritative LexisNexis content, and InterAction+ AI’s deep understanding of law firm’s business and relationships to deliver actionable recommendations directly within their preferred workflows.”
Introducing AI-Driven Relationship Score
At the center of InterAction+ AI is a new AI-driven Relationship Score: a differentiated capability designed specifically for law firms. Powered by Protégé, Relationship Score continuously evaluates the strength and trajectory of client relationships and provides actionable guidance to improve them.
- Clear explanations behind each relationship rating
- Proactive alerts when client engagement changes
- Trend monitoring over time to identify emerging risks or opportunities
- Firm-specific weighting aligned to strategic priorities
- Intelligent recommendations for next best actions
- Automated email summaries with score updates and personalized improvement suggestions
Enhanced relationship intelligence also helps firms optimize cross-selling opportunities and mitigate the risks in a timely manner. This capability supports proactive business development planning and efficient marketing strategies to drive measurable business growth. This new capability represents the first of many AI advancements the company plans to incorporate into InterAction+ AI. Visit the InterAction website for more information.
