IMV, part of the Science and Medicine Group and the leading market research and business intelligence provider to the laboratory diagnostic industry, is pleased to announce the initial winners of the 2024–2025 IMV ServiceTrak™ Clinical Laboratory Awards. These prestigious awards celebrate industry excellence by recognizing top clinical laboratory manufacturers across multiple instrument categories.
Award presentations will take place July 27–31, 2024, during the ADLM Annual Conference in Chicago, IL — a premier event for laboratory professionals.
Each year, laboratory professionals from more than 1,150 clinical testing locations, representing 1,900 instruments, rate their satisfaction with manufacturers in three key performance categories:
- Best Customer Satisfaction: highest likelihood of repeat purchase
- Best System Performance: highest overall system performance rating
- Best Service: highest overall OEM service rating
The 2024–2025 awards are based on this direct feedback. The initial group of awardees includes top-performing manufacturers in Chemistry, Immunoassay, and Integrated Systems. Additional modalities and category winners will be announced in the coming months.
2024–2025 IMV ServiceTrak™ Clinical Laboratory Award Winners (Initial Round)
Chemistry
- Best Service: Roche
- Best Customer Satisfaction: Roche
- Best System Performance: Roche, QuidelOrtho
Immunoassay
- Best Customer Satisfaction: Roche
- Best Service: bioMérieux, Inc.
- Best System Performance: bioMérieux, Inc.
Integrated Systems
- Best Customer Satisfaction: Roche
- Best System Performance: Roche, QuidelOrtho
- Best Service: Roche, QuidelOrtho
