Helios Technologies, Inc. (NYSE: HLIO) (“Helios” or the “Company”), a global leader in highly engineered motion control and electronic controls technology, is advancing innovation in the commercial kitchen industry through the collaboration of its operating company, i3 Product Development and its Cygnus Reach software platform, with Alto-Shaam. This partnership has enhanced the scalability, security, and data-driven capabilities of Alto-Shaam’s ChefLinc™ remote oven management system, delivering significant value to customers.
Originally focused on system maintenance and support, i3 Product Development identified opportunities to rebuild the ChefLinc™ infrastructure, ensuring a more robust and scalable solution for Alto-Shaam. This collaboration has aided Alto-Shaam in creating a more secure and efficient platform that will scale with its fast-growing customer base. “We rebuilt the entire platform with i3’s help; we’re reaping the rewards of that now. Then we integrated Cygnus Reach, and we’re getting those benefits too,” said Kevin Bernier, Director of Product Management for IoT at Alto-Shaam.
“At Helios Technologies, we are committed to delivering innovative, connected solutions that transform industries,” said Sean Bagan, President, Chief Executive Officer and Chief Financial Officer of Helios Technologies. “Through our operating company, i3 Product Development with its Cygnus Reach platform, we are helping Alto-Shaam enhance its service capabilities, optimize performance, and create smarter, more efficient kitchens. This partnership is a testament to our vision that our trusted global brands deliver technology solutions that ensure safety, reliability, connectivity and control.”
With the integration of Cygnus Reach remote support technology, Alto-Shaam has transformed its approach to equipment support. Alto-Shaam is also empowering its service teams as ChefLinc™ not only provides real-time insights into oven performance but can also diagnose issues remotely and address potential concerns before sending out a field technician.
“The ability to see into the equipment in real-time has been a tremendous asset to our service and support teams,” said Mike Jones, VP of Quality and Service at Alto-Shaam. “With a single system and unified interface, technicians can monitor oven performance and provide faster, more effective support to customers. This capability has significantly improved operational efficiency. We monitored the ROI of the investment, and it only took a couple of weeks of calculating the avoidance of truck rolls and warranty expense to realize we don’t need to keep calculating this, it is a slam dunk for us.”
This collaboration underscores Helios Technologies’ commitment to delivering connected solutions that enhance performance, reliability, and customer satisfaction across industries including commercial foodservice. By leveraging the expertise at i3, Helios continues to drive technological advancements for its customers that enable smarter, data-driven business decisions.
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