California Telecom, a nationwide leader in enterprise connectivity and managed services, today named CallCabinet, a Smarsh company, its exclusive compliance-recording partner for the company’s Unified Communications as a Service (UCaaS) platform. Available right away, this partnership enables seamless access to compliant call recording with AI-powered conversation analytics, delivered without any on-premises hardware and protected by enterprise-grade encryption. California Telecom’s customers can now take advantage of transcription, sentiment analysis, and automated call quality assurance, among a host of other AI-driven features.
As part of California Telecom’s AI Innovation Initiative, CallCabinet adds proven expertise in voice compliance and flexible deployment—allowing customers to capture every conversation inside a single, AI-searchable vault while meeting industry requirements with ease.
“Our mission is to remove complexity from business communications,” said Jim Gurol, CEO of California Telecom. “Embedding CallCabinet directly into our UCaaS platform lets customers satisfy regulatory obligations and tap real-time voice intelligence—whether they’re at headquarters, in a branch office, or working remotely.”
“This partnership underscores the growing importance of scalable, compliance-grade recording across UCaaS environments,” said Ryan Kahan, EVP Voice Interactions. “California Telecom’s forward-thinking platform, combined with CallCabinet’s AI and compliance capabilities, delivers a transformative experience for organizations that demand secure, intelligent conversation data solutions.”
Highlights for California Telecom Customers
- Built-in compliance – Supports PCI-DSS, HIPAA, MiFID II, GDPR, and other key standards—no additional hardware or maintenance.
- Unlimited recording & storage – Capture and retain every call without minute caps or hidden quotas.
- Secure by design – End-to-end encryption and geo-redundant storage keep recordings protected and always available.
- Actionable AI insights – Automated transcription, multilingual sentiment scoring, and intuitive dashboards turn calls into data you can act on.
- Quality-driven features – Optional screen recording, time-stamped notes, and evaluation workflows help teams coach and improve service.
- Rapid enablement – Existing UCaaS customers can have the service activated in just a few days, with no service disruption.
The joint solution is ready for enablement today.
Discover the latest trends and insights—explore the Business Insights Journal for up-to-date strategies and industry breakthroughs!
