Yohan Lobo is a seasoned commercial leader with over 16 years of experience in the financial services and payments industries. Known for his client-centric approach and deep sector expertise, Yohan currently serves as Senior Industry Solutions Manager at M-Files, where he focuses on enhancing productivity and operational efficiency for knowledge workers across financial services. He is passionate about helping firms unlock more time for strategic value creation through intelligent information management. Yohan regularly contributes insights on industry challenges such as workforce transformation, automation, and knowledge retention, particularly within highly regulated sectors like insurance and banking.
Insurance firms can win the talent war by boosting retention, capturing tribal knowledge, and using automation to support staff and improve workflows. The insurance industry...