EliseAI Study of 280 Property Management Executives Reveals AI Has Moved from Experiment to Essential, with 77% of Those Surveyed Already Seeing Operating Expense Reductions
Artificial intelligence adoption in multifamily property management has reached critical mass, with the majority of surveyed operators either implementing or planning AI deployment, according to new research from EliseAI. The comprehensive study, which surveyed 280 executives at companies with 200+ employees, found that early adopters are already capturing significant competitive advantages across every key performance metric.
The survey report, “The 2025 State of AI in Multifamily,” reveals that 77% of operators using AI report moderate to significant reductions in operating expenses, while 85% have seen measurable improvements in lead-to-lease conversion rates. Perhaps most striking: 78% of respondents admitted they have already lost new business opportunities to AI-enabled competitors.
“AI in multifamily has crossed the chasm from early adopter curiosity to mainstream necessity in just 24 months,” said Jacob Kosior, VP of Client Strategy at EliseAI. “The data shows we’re heading toward a 75/25 split by 2026—three-quarters of the industry will be fully automated, while the remaining quarter risks falling further behind.”
Key survey findings include:
- Widespread adoption: 68% have integrated AI into existing business systems, with 86% running multiple AI pilots simultaneously,
- Immediate ROI: 85% report moderate to significantly improved lead-to-lease conversion,
- Resident satisfaction surge: 85% of AI adopters report improved satisfaction scores, with faster maintenance resolution (76%) and improved renewal rates (77%),
- Investment acceleration: 71% are increasing AI investment year-over-year, with 70% allocating significant dedicated budgets,
- Workforce evolution: 82% expect AI to replace several traditional roles by 2026, while 60% have already created dedicated AI positions.
The report identifies a growing competitive divide, with 67% of surveyed executives believing early AI adopters will maintain a permanent competitive advantage. This concern appears justified, as 72% worry that slow AI adoption could negatively impact NOI within two years.
The full report will be available for download at https://www.eliseai.com/resources/the-state-of-ai-in-multifamily on 10/8.
