ICE Mortgage Technology, neutral provider of a robust end-to-end mortgage platform and part of Intercontinental Exchange, Inc. (NYSE: ICE), today released its December 2025 ICE Mortgage Monitor Report. The latest analysis reveals servicer refinance retention rose to a 3.5-year high in Q3 2025 as falling interest rates expose homeowner eagerness to reduce monthly payments for lower returns than in past cycles.
Key findings from the December Mortgage Monitor include:
- Refinance retention hit a 3.5-year high, led by non-bank servicers
Refinance retention reached a 3.5-year high (28%) in Q3 2025, with servicers retaining more than half of borrowers refinancing out of 2024 vintage loans. Rate-and-term retention rose to 37%, one of the highest points in the past decade, while cash-out refinance retention rose to a more modest 23%, reflecting the challenge of identifying and retaining equity-seeking borrowers.
Non-banks retained refinancing borrowers at roughly three times the rate of banks (35% versus 13%). Retention was highest among FHA and VA mortgages (36%), trailed by GSE (25%) and portfolio-held loans (23%) and privately securitized loans (6%).
- Rate-and-term refinances dominated activity as more borrowers move back “in the money”
Rate-and-term refinances accounted for 62% of all refinance activity in October, the highest share in nearly five years. An estimated 95% of rate-and-term refinances in September and October involved 2023–2025-era loans, with the average refinancer carrying a loan balance of $505,000 and a credit score around 762. On average, they reduced their mortgage rate by 0.92 percentage points, translating to an average monthly savings of about $200.
- Second-lien home equity withdrawals surged to 18-year high
Second-lien home equity loan (HEL) withdrawals climbed to their strongest level since 2007 in Q3 2025 as falling short-term rates made tapping equity more affordable. With millions of homeowners still locked into historically low first-lien rates, many are opting to access equity through HELs or HELOCs rather than refinancing their first mortgage.
- Home affordability is at its best levels in nearly 3 years, but remains stretched
In mid-November, mortgage rates averaged 6.25%, bringing the monthly principal and interest payment for a median-priced home to $2,126. That payment equals 29.7% of the median household income, the lowest since early 2023.
“ICE’s 2025 Borrower Insights Survey found that 78% of borrowers only shop one or two options before choosing a lender,” said Tim Bowler, President of ICE Mortgage Technology. “In a sensitive rate environment, this limited shopping behavior amplifies the importance of being first to reach motivated borrowers. ICE Mortgage Technology’s integrated mortgage platform and deep data and analytics enable mortgage professionals to efficiently identify financing opportunities that benefit borrowers and act quickly to retain their business.”
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