New research reveals skill gaps, retention drivers, and ROI on education benefits as AI reshapes work
Rapid AI adoption is transforming the workplace, and the latest EdAssist by Bright Horizons (NYSE:BFAM) Education Index, conducted by The Harris Poll, makes one thing clear: the future of work will be defined by continuous learning, flexibility, and AI literacy. Employers who invest in education benefits now can gain a decisive advantage in retention, productivity, and innovation as 2026 approaches.
The report highlights a growing tension for workers between opportunity and risk. 42% of employees expect their role to change significantly due to AI within the next year, yet only 17% use AI frequently today, signaling a critical adoption gap. At the same time, 34% feel unprepared for AI-driven changes, and 42% say their employer expects them to learn AI literacy on their own.
Meanwhile, pressure continues to surge with 79% of workers feeling they must learn new skills, and 32% saying AI Literacy has increased that pressure, up from 26% last year. Additionally, 81% report pressure to take on more work, and 80% feel they must deliver results faster, making flexibility and stress reduction an important employer consideration.
“AI is rewriting job descriptions faster than most organizations can keep up,” said Priya Krishnan, Chief Transformation Officer at Bright Horizons. “Employers who act now will not only close critical skill gaps but also build a culture of resilience and innovation. This is not about chasing trends but creating a workforce that thrives in a world where technology and human capability advance together. Education benefits, flexible learning, and AI literacy are the foundation for long-term competitiveness.”
The EdIndex also reveals what motivates today’s workforce: 85% of employees say they would be more loyal to an employer that invests in continuing education, and 55% say access to AI training or certification would make them more likely to stay. When employers provide AI literacy, adoption jumps to 76% compared to just 25% without support, proving the ROI of education benefits. Yet financial barriers remain a challenge, with 48% avoiding further education due to fear of student debt, reinforcing the need for affordable, employer-sponsored learning.
Looking ahead, the report outlines five critical predictions for 2026 alongside how employers can act now to stay competitive:
- AI literacy will become non-negotiable as automation reshapes nearly every role: Employers should embed AI literacy into onboarding and ongoing development to ensure employees can confidently use emerging tools. Those who act early will close adoption gaps and position their workforce for innovation.
- Upskilling will emerge as a top competitive advantage: Organizations that invest in both technical and soft skills development will outperform peers in adaptability and innovation. Expanding programs to include leadership, critical thinking, and emerging tech skills will ensure long-term resilience.
- Flexible education benefits will be a primary driver of retention: As employees seek employers who remove financial barriers to learning, organizations should offer tuition assistance, debt-free programs, and micro-credentials. These benefits will strengthen loyalty and help attract top talent in a competitive market.
- Continuous learning will be embedded into workplace culture: Static skill sets will no longer suffice as technology and roles evolve rapidly. Employers must create structured career pathways and personalized learning plans that align with both business goals and employee aspirations to future-proof their workforce.
- Work-life balance will become a strategic imperative: Stress reduction and flexibility are key motivators for talent. Pairing education benefits with flexible schedules and mental health resources will improve engagement and retention while supporting overall well-being.
Success in 2026 will not hinge on technology alone; it will depend on how well employers prepare their employees.
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