Zonda will help builders drive growth by integrating its data and technology platform with the customer experience expertise of Eliant.
Zonda, the leading provider of data-driven housing market solutions for the homebuilding industry, today announced the acquisition of Eliant, Inc., the leader in customer experience (CX) management for the homebuilding industry.
The acquisition supports Zonda’s mission to streamline the new home shopping journey by leveraging the voice of the customer to improve homebuilding operations and drive sales and referrals at a time when builders seek to gain competitive advantage.
Eliant’s CX platform includes powerful feedback management, survey, and analytics capabilities, which will be enhanced by Zonda’s industry-leading technology capabilities. The combined solution will help brands drive growth by leveraging consumer feedback to influence purchase decisions and enhance loyalty along the entire customer journey.
As part of the acquisition, Zonda’s TrustBuilder platform will be merged with Eliant’s Reviews platform into a single, unified solution, offering home shoppers a more complete view of homebuilder ratings and reviews. This complete solution will be available on NewHomeSource, the nation’s No. 1 new home listings site.
“Today marks an exciting step for our company and our customers,” said Jeff Meyers, CEO of Zonda. “By integrating Eliant’s robust customer experience capabilities into Zonda’s technology solutions, we’re building a complete platform that helps homebuilders attract new buyers and optimize operations. Builders will gain actionable insights that connect customer perception with internal performance, driving smarter decisions and better outcomes.”
“This is a natural fit,” said Bob Mirman, CEO of Eliant. “We share a vision of helping homebuilders put the customer at the center of everything they do. Combining our customer experience expertise with Zonda’s technology expertise and established ratings and review platform creates an unparalleled solution for builders nationwide.”
In an industry where delivering exceptional experiences is the key to growth, this acquisition offers builders the clear insight and intelligence they need to stand out in a competitive market.
For more information about Eliant’s suite of customer experience solutions, visit eliant.com.
For more information about TrustBuilder, visit newhomesource.com/reviews.
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