Focus Group, one of the UK’s leading independent providers of essential business technology, today announced it has selected Intermedia Intelligent Communications, a global leader in AI-powered cloud communications and collaboration solutions, as a strategic service provider partner to deliver intelligent, AI-powered communications solutions across its portfolio – further strengthening its market position. This move underscores Focus Group’s ongoing drive to deliver exceptional technology solutions and customer experiences – and its continued leadership in the UK communications landscape.
Through this strategic partnership, Focus Group will integrate Intermedia’s award-winning Intelligent Communications Platform into its solutions portfolio—driving greater operational efficiency, reducing administrative burdens, and enabling data-driven improvements. The combined proposition unites secure voice, video, chat, contact centre, Microsoft Teams integration, vertical market solutions, archiving, and analytics within a single, tightly integrated, highly reliable cloud platform, enhanced by Intermedia AI to boost productivity and deliver exceptional customer experiences.
“After conducting a comprehensive review of leading communications service providers, Intermedia stood out as a strong partner able to deliver the fully integrated, AI-powered UCaaS and CCaaS platform we needed, while also supporting our brand-first, customer-owned approach. This strategic partnership accelerates the delivery, growth, and impact of our solution-led, outcome-focused offering to customers,” said Richard Osborn, Director of UC/CX at Focus Group. “Customer-experience (CX) technologies are of huge strategic importance to us, and it’s fantastic to see the momentum continue as we accelerate our AI-enabled CX capabilities. Intermedia’s partner-first approach and scalable, AI-powered platform align perfectly with our mission to empower businesses. By bringing these capabilities into our solutions portfolio, we’re giving companies – and, in the case of Think Healthcare, NHS practices and private providers—the tools to improve access, streamline operations, and deliver exceptional outcomes while operating more efficiently.”
“Focus Group is one of the UK’s largest and most trusted technology providers, renowned for delivering exceptional service at scale. By combining their market leadership in the UK, coupled with Intermedia’s robust, AI-powered Intelligent Communications Platform, we’re bringing a truly differentiated solution to organisations across the UK, one that unites every mode of communication in a single, secure, and brilliantly simple platform,” said Jonathan McCormick, CRO and COO at Intermedia. “Together, we’re enabling businesses to connect, support, and grow in smarter, more meaningful ways, while challenging the status quo and raising the bar for what customers can expect from their communications partner.”
Why Focus Group Chose Intermedia
Focus Group’s decision was guided by the strength of Intermedia’s partner model, which is precisely tailored to how they go to market:
- Brand as their own: A fully white-label, AI-driven UCaaS + CCaaS solution lets Focus Group deliver a seamless, Focus-branded experience aligned with its established reputation.
- Maintain customer ownership: Intermedia’s program is built for providers that want to retain direct relationships with their customers—protecting trust, ensuring continuity, and enabling long-term value creation.
- Meet modern needs: End-to-end capabilities—telephony, advanced call routing, virtual queuing, workforce tools, compliance-ready archiving, and AI insights—address the demands of modern organisations.
- Ease of use & simple deployment: Designed for rapid onboarding and intuitive operation, Intermedia’s solution minimises complexity for both IT teams and end users, reducing time to value.
- Future-proof platform: Continuous focus on innovation, scalability, and adaptability help ensure that Intermedia’s solution evolves with customer requirements and market trends—delivering long-term resilience and relevance.
Driving Innovation and Growth
United by a shared commitment to challenging the status quo in telecommunications, Intermedia and Focus Group are combining innovation and expertise to reduce complexity, accelerate migrations, and deliver measurable, customer-focused results. As organisations face rising demand, operational pressures, and evolving compliance requirements, this strategic partnership offers a clear path to modern communications—without compromising brand control or customer trust. By expanding its solutions portfolio with Intermedia’s capabilities, Focus Group is positioned to serve a broader range of organisations, helping them work smarter, connect better, and achieve more.
