Cerillion (AIM: CER), a leading provider of composable BSS/OSS solutions to the telecoms industry, announced today that it has been positioned as a Major Player in the IDC MarketScape: Worldwide Customer Experience Platforms for Telecommunications 2025 Vendor Assessment (doc # US52580525, August 2025). We believe this recognition is another proof point for Cerillion, underlining the company’s ongoing success and growing stature in the industry.
The IDC MarketScape report assesses the capabilities and strategies of customer experience (CX) platform vendors, including omni-channel interaction management, customer journey mapping, embedded AI, and integration within broader BSS/OSS ecosystems to deliver seamless and differentiated experiences at every customer touchpoint.
Cerillion offers strong alignment with industry standards, including TM Forum Open Digital Architecture (ODA) and Open APIs, with multiple real-world Open API certifications. This standards-based approach ensures robust interoperability with existing BSS/OSS applications, giving CSPs the confidence to modernise without lock-in. Combined with a modular, pre-integrated architecture and intuitive low-code/no-code tools, Cerillion enables operators to innovate faster and create more personalised and engaging customer experiences.
“We are delighted to be recognised as a Major Player in the IDC MarketScape for Customer Experience Platforms for Telecommunications,” commented Louis Hall, CEO, Cerillion. “Combined with our recent inclusion in the Gartner Magic Quadrant, we believe this recognition demonstrates the growing industry acknowledgment of Cerillion’s ability to simplify customer management, accelerate digital transformation, and deliver certainty of outcome for our customers worldwide.”
