Company is recognized again as a top-performing mortgage servicer in 2024
Freedom Mortgage, one of the largest full-service independent mortgage companies, and a top Department of Veterans Affairs (VA) and Federal Housing Administration (FHA) (government-insured) lender in the U.S., has received Fannie Mae’s Servicer Total Achievement and Rewards™ (STAR™) Performer Award for the ninth straight year. Freedom Mortgage was recognized for excellence in General Servicing and Solution Delivery in 2024 for demonstrating operational effectiveness and measurable results to improve the housing industry.
Freedom Mortgage is one of the top VA and FHA lenders in the U.S., according to Inside Mortgage Finance magazine (January–September, 2024). The company is proud to have serviced the mortgages of 2.5 million homeowners last year, representing over $625 billion in loans. In 2024, Freedom Mortgage also provided 316,000 borrowers with financing for their homes and helped 50,000 borrowers achieve a better financial position through loan modifications or partial claims.
“We are committed to providing our customers with exceptional service every day. It means so much to us that our efforts have been recognized by Fannie Mae,” said Stanley C. Middleman, president and CEO of Freedom Mortgage. “As we celebrate 35 years in business, I am so proud of our servicing team for providing our customers with the best experience as they obtain their mortgages to become homeowners.”
“We’re proud of this year’s top-performing STAR Program servicers who are critical partners in our mission to provide stability to borrowers based on strong servicing standards,” said Cyndi Danko, Senior Vice President and Single-Family Chief Credit Officer, Fannie Mae. “Our servicers continue to show their commitment to operational excellence while reducing credit loss – a crucial component to the overall safety and soundness of Fannie Mae’s business and the residential mortgage market.”
The STAR program is a performance management and recognition program that acknowledges companies across the country that demonstrate excellence in mortgage servicing and their ability to assist homeowners. Servicers are measured based on their general servicing performance, roll rates, retention, liquidation efficiency, six-month modification performance, and timeline management, compared against the performance of other Fannie Mae loans with similar credit characteristics.
In addition to providing home financing, through Freedom Cares (TeamFreedomCares.org), Freedom Mortgage’s employee engagement and philanthropic program, the company strives to better the communities in which it operates. To watch a recap of Freedom Mortgage’s philanthropic activities in 2024, click here or visit https://share.vidyard.com/watch/kHaiFgcKbZEhMiRHEqopLS. For more information, visit FreedomMortgage.com/community.
For more information on Freedom Mortgage’s servicing department, visit FreedomMortgage.com/my-mortgage. For more information about Freedom Mortgage including obtaining or refinancing a loan, visit FreedomMortgage.com.
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