New unified risk intelligence framework addresses fraud and financial crime detection and improves claims efficiency.
UK insurer Covéa is rethinking how fraud and risk are managed across the insurance lifecycle, moving away from fragmented tools in favour of a single, end-to-end approach spanning underwriting, claims, and mid-term policy adjustments. As part of this strategy, Covéa has selected Shift Technology as a long-term partner to support this transformation, enabling a consistent and shared view of risk from policy inception through to claims settlement.
This partnership reflects Covéa’s search for a long-term strategic partner capable of addressing fraud and financial crime while also supporting broader operational transformation including increased automation and decision consistency across teams. Shift’s AI solutions cover underwriting risk, claims fraud detection, compliance risk scoring, and case management, enabling Covéa to protect its portfolio, strengthen decision-making, and improve operational efficiency. In underwriting, the solution delivered a return on investment within three months of going live, driven by earlier risk identification and reduced leakage.
At the core of the deployment is Shift’s role as an analysis engine, integrating multiple third-party data sources including CUE Data, Companies House and others. This aggregated data is analysed to generate explainable risk signals that support decisions across motor, home, commercial, and high-net-worth lines, helping teams prioritise cases and intervene earlier in the lifecycle.
“Covéa’s approach illustrates a broader shift in the market, where insurers are no longer looking at fraud detection in isolation but as part of an end-to-end transformation agenda,” said George Robbins, Head of UK Markets at Shift Technology. “By combining predictive models to surface risk, generative AI to synthesise and explain cases, and agentic capabilities to orchestrate actions, always with human oversight, insurers can take earlier, more consistent actions and generate measurable value at scale.”
Beyond fraud prevention, this collaboration is expected to expand over time, with additional automation and new risk use cases already under consideration as Covéa continues to innovate on its operating model.
“Shift represents a transformative step in how we manage financial crime risk across our organisation and marks an important milestone in our broader AI journey. With significant investment behind it, the platform strengthens our ability to protect our business while driving smarter, more efficient, ways of working. It’s a major step in our financial crime strategy and a strong example of how adopting advanced AI and modernising key platforms can unlock real value. This partnership enables us to strengthen risk detection today while laying the foundations for a more resilient, automated, and consistent AI-led approach for the future.” said Stephen Long, Claims, IT & Operations Director at Covéa.
