Recognition highlights 8×8’s continued innovation in intuitive, customer-first communication design
8×8, Inc. (NASDAQ: EGHT), a leading global business communications platform provider, wins Gold in the User Experience Design (UX) – Business category at the 2025 London Design Awards for 8×8 Engage.
The London User Experience (UX) Design Awards honours design that puts users first – celebrating digital experiences that are intuitive, purposeful, and engaging. This category recognises outstanding UX design across mobile apps, websites, digital platforms, wearable technology, smart home systems, healthcare tools, mobility services, and lifestyle products. It highlights work that enhances usability, accessibility, and user satisfaction across every touchpoint.
Modern customer-facing teams lose time and context every day because their communication tools don’t work the way they do. They move fast, jump between channels, and collaborate across functions, yet they’re forced to manage disconnected apps that slow response times and create inconsistent service.
That’s the problem 8×8 Engage solves, and it’s why the London Design Awards recognised it for delivering a mobile-first, unified workspace purpose-built for frontline and expert teams. 8×8 Engage brings every customer interaction – voice, video, SMS, RCS, WhatsApp, Messenger, and Viber – into one intelligent workflow powered by context and AI.
It’s designed for how teams actually work – on the move and collaborating across teams – so the impact is simple: faster responses, fewer dropped handoffs, and teams who stay focused on customers instead of chasing information. It gives organisations a clearer, more consistent customer experience without adding complexity.
“User experience is a business differentiator, and winning Gold validates our commitment to delivering technology that reduces operational effort for every knowledge worker,” said Dhwani Soni, Global Vice President of Product Design and User Experience at 8×8, Inc. “8×8 Engage is intentionally designed for the experts behind the scenes – billing, IT, HR, and finance, to name a few – as well as the field teams working on the move. By streamlining their communication and information flow, we help organisations improve resolution time, collaboration efficiency, and overall customer satisfaction. When technology empowers specialists to work smarter with less cognitive load, the business feels the impact immediately in performance, quality, and loyalty.”
A Cornerstone of the 8×8 Platform for CX
8×8 Engage is part of the 8×8 Platform for CX, which unifies contact centre, unified communications, and API solutions into one intelligent, scalable solution. 8×8 Engage is purpose-built to extend the platform to every customer-facing role, so organisations can standardise on one architecture, speed adoption, and deliver consistent, connected experiences, without adding operational overhead.
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